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Where are the areas of coverage?
amax is now available in many areas in the Klang Valley. Kindly visit our coverage page to see more details.
> Click to view the map |
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What are the packages available?
There are 4 standard packages; amax68, amax88, amax118 and amax288 which signify the subscription rates per month.
> Click to view the packages |
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What is price and speed of packages?
Our packages start from only RM68 per month for a 1Mbps package with unlimited usage. We also offer a 2Mbps unlimited package with Fixed IP for business users. >Please click here for more details. |
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Is there a limit on usage or cap?
amax service is always on and provide 24/7 accessibilty. There is currently no cap or limit to the usage. |
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Can you provide minimum guaranteed bandwith instead of best effort?
There is no ‘best effort’ in our agreement and all our subscribers are enjoying the bandwidth published in our brochures. However we cannot provide a Guarantee because we do not control all the links to the Internet. This is normal for all other ISPs. |
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Will speed be maintained after more subscribers later?
Of course with more subscribers going online, more bandwidth will be required. We intend to increase our bandwidth in tandem with more subscribers to maintain our level of service. |
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How can the USB Modem be shared with other users?
The USB Modem (Dongle) was not designed to be shared with other users simultaneously.
However, you can always pass the modem to other family members to use as long as they have your username and password. |
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Why is the CPE Modem not a wireless router?
The 2 antennas you see on the CPE are for receiving the WiMAX signal and not for transmitting them.
To extend your sharing capacity with other computers wirelessly, you just need to plug in another standard wireless router
which is simple and inexpensive. |
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Why is the upload speed is not very high compared to the download speed?
This is normal for all broadband service including WiMAX. The upload speed is typically 20% to 25% of the download speed. |
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When will you have coverage in my area?
We are not able to confirm the coverage in your area now. If you could kindly leave your contact details, our representatives will contact you once your location is covered. > Click to leave your details |
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What is the minimum contract period?
Our minimum contract for service is 12 months |
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Where can I pay for my subscriptions?
You can pay your subscriptions in our corporate office or any of our amax spots. You can also bank into our Maybank account via ATM machines or via the Internet. |
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Do you have higher speed packages than these?
The amax WiMAX broadband can actually provide higher speeds but that would be under customised projects. We believe our current speeds in our standard packages are able to meet most customer needs. |
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What is your technical support like if I have any problems?
We have provided a Hotline to assist customers from 7am to 11pm daily. On top of that, you can call any of sales & support staff and we will be pleased to help you. |
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What if I move to another address without coverage?
We would appreciate it if you could inform us before hand if you plan to move to another address so that we may check or
escalate coverage in that area. However, we do not provide a guarantee that your new address will be covered. |
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How is the billing process?
Upon signing the registration form, we will require an advance payment of 3 months to activate your account. After activation,
you will not be required to make any payment for next 3 months and your next due payment will be the following month with a
one-time registration fee of RM50. Thereafter, the monthly billing will just reflect the monthly subscription rate until you choose to
terminate after the minimum contract period. |
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Is there a warranty for the modems you provide?
There is a 12 month warranty for both the USB and CPE Modems. If there is a manufacturer’s defect or any error, we will replace them at no charge. However, this does not cover damage, loss or lightning strikes due to negligence. We advise all our customers to install lightning surge protectors for the CPE modem and also their computers. |
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